Terms and Conditions

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Cancelled orders for restricted firearms are subject to a $50 fee to cover the time spent on transfer and transfer back to our inventory with the RCMP.
  • Items Returned are no longer able to be sold as new and a 15% restocking fee will be applied.
  •  Firearms and Ammunitions
  •  Membership
  • Gift Cards
  • Special Orders
  • Tents that have been set up or removed from their original packaging.
  • To complete your return, we require a receipt or proof of purchase..
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • All Merchandise is guaranteed by the manufacturer.
  • We only replace items if they are defective or damaged once consent is obtained by the Manufacturer.  If you need to exchange it for the same item, send us an email at; tendacanada@hotmail.com
    And send your item to: 250 West Beaver creek Rd, Unit 10. Richmond Hill, ON L4B1C7
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at: tendacanada@hotmail.com

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at Tendacanada@hotmail.com

  • To return your product, you should mail your product to: 75 west beaver creek rd unit 10, Richmond Hill Ontario Canada L4B 1K4.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.