TERMS AND CONDITIONS

Terms and Conditions

Returns

If for any reason you are not 100% satisfied with your purchase, simply return your order within Fourteen days (from receiving of order) and we will offer you a refund or exchange. Final Sale Items listed below Excepted

• No returns will be accepted without a return number. Please click here and fill the RMA form.
• Once your submission is processed, you will be contacted by our Warranty and Returns Centre.
• Please do not ship your item back without a valid RMA number.
• Refunds and exchanges will only be issued within 14 days of the original purchase with receipt/invoice, unused and in its original packaging
• No Cancelation or Exchange on the Handgun purchases are allowed due to the Recent Handgun Freeze 
• 10% restocking fee will be applied to all items returned not due to our error.
• Non-Fired Firearms proven to be defective from the manufacturer and returned within 30 days with receipt/ invoice and all original packaging will be repaired or exchanged at no cost in-store.
• For more than 14 days or fired firearms, all warranty is dealt directly with manufacturer warranty center or Canadian distribution center.

Final Sale items

• Firearms, Ammunition and reloading powder
• Reloading Primers
•  Bows & Crossbows
• Airguns
• Scopes and optics
• Gift Cards
• Special Orders
• Surplus merchandise
• All discounted or Clearance Item
• Shipping costs
• Any item not in its original condition, damaged or missing parts for reasons not due to our error.
• Any item that is received more than 14days after delivery.

Deposits/Financing items are non-refundable but can be transferred into store credit. Special order items are non-refundable and may be subject to currency fluctuation. (Except Pre-Order Item)

Refunds or store credit

• Once your RMA request is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Customers are responsible for all return shipping and insurance costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sales items (if applicable)

• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gift Card

• Discounted gift cards can be used for direct purchases of any item on the website, but they cannot be combined with any other sale discounts or price match offers.
• Gift cards cannot be acquired through the use of another gift card as a payment method.

Warranty and Exchanges (if applicable)

• All Merchandise warranty is guaranteed by the manufacturer or authorized warranty center.
• We only replace items if they are confirmed defective or damaged once consent is obtained by the Manufacturer.  If you need to exchange it for the same item, claim should be made within 7 business days after the item has been received, please send us an email at sales@gotenda.com
  And send your item to 250 West Beaver Creek Rd, Unit 10. Richmond Hill, ON L4B1C7

Late or missing refunds (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tendacanada@hotmail.com

Return Shipping

To return your product, you should mail your product to 250 West Beaver Creek rd unit 10, Richmond Hill Ontario Canada L4B 1K4.

• Customers are responsible for all return shipping and insurance costs.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping

• We try to make your shopping experience with us as easy as possible. Below are the policies that you need to be considered when ordering firearms or ammunition.
• Shipping Rate:
  • Any valid order meeting the $300 (before tax) minimum value that would qualify for free shipping including ammunition, firearms, accessories or combination if it doesn’t incur overweight fees or is not going to an extended service area
  • Orders below $300 will be a flat rate calculated by check out.
  • Dangerous goods such as gun powders will be a shipping surcharge applied after order is placed.
  • Ammunition for Clients in Extended Service Areas will be a shipping surcharge apply calculated by check out.
  • *Limit of 2 case lots of ammunition per order for free shipping FOR EXTENDED AREA, additional cases will be billed accordingly due to the weight and distance. Please feel free to contact us for clarification.
• Timeframe
  • All orders typically ship within 2-4 business days (Except special sales event). If you have purchased a non-restricted firearm or ammunition please allow an additional 24 hours for license verification. If you have purchased a restricted or prohibited firearm please allow additional time for the transfer to be approved by the CFO.
  • All orders have tracking information. When your order ships, you will receive a shipping confirmation via email.
  • Delivery can be expected within 2-6 business days (excluding remote locations) after shipment and tracking are sent promptly.
  • FOR ORDER WITH AMMUNITION AND FIREARM will be shipped on two separate business days for safety reasons.
  • Backorder items are shipped upon arrival and receive priority processing.Please note restricted firearms will not ship until transfers are complete.

Shipping Restrictions

• All dangerous goods and ammunition will be shipped by Courier (UPS and Purolator), Canada Post will not be able to ship ammunition.
• All purchases containing firearms, Dangerous Goods and ammunition cannot be shipped by air and must ship by Ground service.
• Restricted firearms will not be able to ship by UPS.
• PAL & Date of Birth is required for verification before order processing.
• Relevant ID is required for high-value scopes and optics, due to transaction safety protection.
• For orders with ammunition, we can not ship to PO Box. The shipping address must be a physical address.
• It is our policy to only ship restricted firearms to the physical address that the buyer has on file with the RCMP. We will not ship firearms with ammunition.
• In the event that package can not be delivered or is refused delivery without prior discussion with us, we can not refund shipping charges. Re-ship will be charge by calculation of Carrier Company
• Except delivery is damaged in transit and refused on arrival we are unable to recover the funds for shipping.
• If you need to arrange a different address for delivery please contact us before the ammunition ships so we can ensure it arrives in a timely manner.
• If you are shipping back your item you will have to pay your own shipping costs. Shipping costs are non-refundable. This includes refund orders.

In-store pick-up

This convenient shipping option allows you to place an order and our warehouse will prepare your order and reserve the products for you. “Ready For Pick Up” notice will be generated after the order is prepared. Following conditions will apply:

1. Holding Period: We will hold your items for a period of 30 days starting from the date of this notification. If your order remains unclaimed after this timeframe, we will automatically issue a reimbursement in the form of store credit.
2. Refund Method: In the event that you need to cancel or modify your order After receiving the Ready For Pick Up notice, please be aware that we can only provide reimbursement in the form of store credit. This will enable you to explore other items in our inventory and find something that suits your needs. We appreciate your understanding in this matter.
3. Restocking Fee: Should you choose to have the reimbursement credited back to your original payment method instead of store credit After receiving the Ready For Pick Up notice, a minor restocking fee of 10% will be applicable. This fee helps us cover the costs associated with processing returns and maintaining the quality of our products.

Insurance Claims

• If you have experienced a loss and have an insurance claim we can provide you and your insurance company with a written estimate to assist you in obtaining a fair settlement to your claim.
• If you have questions regarding any additional information below please feel free to email us at sales@gotenda.com

Pre-Order

• Tenda Canada pre-orders allow us to allocate products of new or high demand products. It is common for there to be some bumps between ordering and delivery as we rely on supplier-provided delivery dates.
• Orders will be filled in the order that they are received. Orders can be canceled at any time with a full refund.
• If unavoidable changes in price, delivery date, or quantity available occur we will contact you immediately.
• If you are on the pre-order list you can cancel your pre-order and receive a full refund of your deposit at any time. We will always do our best to minimize any changes and keep you informed.

CONSIGNED ITEMS

• As-Is Sale: The consigned item listed below are sold “as-is,” with no warranties or guarantees of any kind, express or implied, by Tenda Canada.
• Responsibility: Tenda Canada assumes no responsibility for any defects, damages, or issues related to the consigned item once the sale is completed. All sales are final.
• Inspection by Buyer: The Buyer acknowledges that they have inspected the consigned item(s) and are satisfied with the condition and functionality of the item at the time of purchase.
• Liability: The Buyer agrees to release Tenda Canada from any liability for any claims, damages, or losses that may arise after the purchase of the consigned item.

Email Transfer Payment Method

If you choose the Email Payment Method for the order, the inventory will not be reserved until the payment went through, and there is a risk for popular items run out of stock due to the email transfer payment system delay.

Disclaimer:

“GLOCK” is a registered trademark of GLOCK, Inc. and is one of many trademarks registered by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Tenda Canada nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is for informational and descriptive purposes and to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H. products and parts visit www.glock.com.

Best Price Guarantee

If you find a lower advertised price at a Canadian competitor’s website with the same item in-stock, Tenda Canada will honor such ad prices on identical merchandise (brand and model) at the time of sale or within 7 days of purchase. Price Match purchase could NOT be paid by discounted gift card purchased from the promotion.  We reserve the right to modify the terms of our price match guarantee from time to time.

 

No Cancellations or Modifications To Restricted Firearm After September 20th 2022

Due to the everchanging and unstable policies in regards to firearms law and the limited inventory available, no cancellations or modifications to restricted firearm orders would be accepted starting on September 20th 2022. We sincerely appreciate all the support received from the last three months for restricted firearm purchases. We will continue to try our very best and to sort out approved transfers and have them shipped out on a timely manner.

All prices on this website are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Tenda Canada shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.